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Returns & Refund Policy

Returns

Our policy lasts 7 days. If 7 days have gone by since you received your order, unfortunately we can’t offer you a refund or exchange. You need to send back to us the items within 7 days. We do not require that we receive the items within 7 days, but you need to be able to show proof that the items were sent to us in the 7-day period from the date you received it.

We have a fairly simple returns policy. Once you receive your order, and for any particular reason, you’d like to return part or all of your order, as long as it's still within our 7 days policy, you can simply send the items back to us (in unused and original condition, and most importantly still within the original packaging) for a refund (minus original shipping costs). If they arrive back to us in used or in poor condition, this may affect the ability for you to receive a full refund.

To complete your return, we must be able to verify that your item is purchased from our store.

There are certain situations where only partial refunds are granted

  • Any item with obvious signs of use or has been opened
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 7 days after delivery

 

Refunds

Once your return is received and inspected, we will send you an email, text or chat to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@devilcase.com.ph.


Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Exchanges

We only replace items if they are defective or damaged when received. You need to be able to show us a proof (e.g. picture of the item) that the item was damaged as received and that it was not used yet. It's easy to tell if the item has already been used, because the plastic packaging is not anymore attached on the item. If you need to exchange it for the same item, send us an email at info@devilcase.com.ph and send your item to: L69B B20 Ph.4A Grand Valley Subd. Mahabang Parang Angono Rizal PH 1930. 

 

Shipping

To return your product, you should mail your product to: L69B B20 Ph.4A Grand Valley Subd. Mahabang Parang Angono Rizal PH 1930

You will be responsible for paying for your own shipping costs for returning your item, unless the reason for return or exchange is due to factory damage or damaged as received. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over 1,000.00, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.